This policy explains how subscription charges, cancellations, and refunds work for the HostelEase platform, operated by SatvScript.
1. Free Trial
New accounts start with a free trial and require no payment or card details up front. You can evaluate the Service during the trial with no obligation to continue.
2. Subscription Charges
- After the trial, continued use of a branch requires an active subscription, billed per branch on a monthly or yearly basis.
- Charges are shown clearly before you pay, and payment is taken through our third-party payment provider.
- A subscription grants access for the term you paid for (one month or one year from the renewal date).
3. Cancellation
- You may choose not to renew a branch at any time; access continues until the end of the term already paid for.
- Cancelling stops future renewals — it does not retroactively refund the current term unless stated below.
4. Refunds
- Because a free trial lets you evaluate the Service before paying, subscription fees are generally non-refundable once a term has begun.
- If you were charged in error, or a technical fault prevented you from using a branch you paid for, contact us within 7 days and we will review a pro-rata refund or credit in good faith.
- Approved refunds are returned to the original payment method through our payment provider; the time to reflect depends on your bank.
5. Price Changes
We may change subscription prices with reasonable prior notice. Changes never affect a term already paid for — they apply only from your next renewal.
6. Contact
For any billing question, cancellation, or refund request, contact us at no-reply@satvscript.com with your registered mobile number and branch details.
Hostel Ease